SHIPPING + RETURNS 

WITHIN AUSTRALIA

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We deliver by Australia Post via parcel post. 

Delivery time is usually between 2-7 business days.

INTERNATIONAL

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We deliver by Australia Post via parcel post. 

A flat rate of $25 is charged on all international orders. Delivery time will vary according to the postal address.

TRACKING YOUR ORDER

Once we have dispatched your order we will send you a email notifying you of your tracking number. Simply visit the Australia Post Website, enter in your tracking number and you’ll be able to track your HENRY+BEAR parcel be delivered straight to your door!

RETURNS + EXCHANGE CONDITIONS

Should you change your mind we will happily exchange or refund providing the following conditions have been met:

 

  1. The items with the original receipt are returned within 30 days of purchase. 

  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

 

Please note: all returns or exchanges remain the responsibility of the purchaser until received by HENRY+BEAR. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. 

RETURNS

To return your HENRY+BEAR item, please contact info@henryandbear.com.au to arrange the return.

Please note, HENRY+BEAR does not cover the cost of return postage.

RETURNS ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES 

To exchange your HENRY+BEAR item, please contact info@henryandbear.com.au to arrange the exchange.

Please note, HENRY+BEAR does not cover the cost of exchange postage.

Provided the above conditions in our refund & exchange policy have been met, you may exchange an item for something else from HENRY+BEAR. Exchanges are subject to stock availability. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).